Wrightway Moving Company

Horrible experience! Hired 3 men and only 2 out of the 3 did most of the work. Some of my items were scratched and damaged. The worst experience yet. Didn’t start moving things until after 0920 and had my start time at 0900 on the form. The guy Roberto Otero got upset when I had him update this. I filled out a questionnaire and said they were worthy of a $10 tip, yet only one was deserving of more than that. The poor guy hauled my sofa up the stairs alone. 3.5 hrs of slow business, with a charge for shrink wrap and trip fee totaling $550. PLEASE, know this is the “wrong way” to go if you’re looking for a professional sufficient move. I hope this helps!

Move size: 1 Bedroom Home Service cost: $550

I had such a positive experience with Wrightway Moving Company.  We had some issues with closing our homes and had to change our moving date/time twice (one with very short notice).  Aaron and Tonya in the office were so kind and understanding and really worked with me.  They called to check in and get updates and were so professional.  On the morning of the move, the crew showed up on time.  The three men worked very quickly and efficiently.  They handled fragile items and boxes with care and wrapped all of my furniture to be sure it wasn't damaged.  They moved a 2 story house as well as a storage unit in a very timely manner even though it was pouring down rain for most of the move.  They were very professional and courteous.  All of my items were moved without any damage.  I can't say enough nice things about Wrightway!!   I would definitely recommend them to friends and family.  Ask for Ivan's crew!

Service cost: $450

CONSUMER BEWARE!! The only reason they are getting a star is because the actual movers were great even with the deck stacked against them. MILITARY FAMILIES BEWARE. DO NOT USE THEM, as a military wife of 17 years I dealt with a lot of moving companies, this company is the ABSOLUTE WORST. Arron Hernandez, the coordinator is rude, incompetent and should be fired. I spoke with A.H./ A.. Hole in early March to schedule my move for April 18th, . I told him the main reason for hiring them was because I needed packers to pack up 20 or so pictures; my husband and I collect original artwork. I explained that husband recently had surgery and had weight restriction on how much he could lift. After reviewing everything he told me 50/hr for the packer and 100/hr for the movers. A.H. called the day prior to confirm the appointment. The movers show up instead of the packers, they had no boxes ,or supplies to safely transport my pictures . When I finally spoke with A.H. he thought it was amusing that he forgot to send the packers and stated they could pack for me..uh not at 100/hr. If he wanted to do that I felt he should adjust my price. He arrogantly stated that he wasn't going to do that. I asked him if I could speak to his supervisor and he hung up on me. One of the movers called the supervisor and he was no better. They kept trying to tell me that it was cheaper to allow three movers to pack and move me because it was 3 of them. The move was a total disaster, ALOT of my belongings that wasn't packed are still at the old house AND they broke the glass out of the biggest most expensive piece of artwork I own..why because they didn't have it packed right because of A.H.'s incompetency. The movers themselves got the glass replaced and returned my picture to me the same day( hence the one star). I understand that mistakes happen but if you make one be responsible enough to try and accommodate your customer the best way you can, not just say oh well and be arrogant about it. a $500 job (including packing and moving) turned out to be $700 because I paid 100/hr for them to pack. I was stuck between a rock and a hard spot and they knew it. I will be posting this post on the website military families use to look for movers to make sure the are aware if this companies practices. This company should be named wrongway or rudeway moving because that's exactly what they are.

Service cost: $700

My wife and I used this company to move from Dallas to Waco, had a great experience with them overall! HOWEVER we after deciding to use them a second time was a BIG mistake and let me first say that the crew was once again top notch. The down fall was with the sales/management individual who decided to not honor the contract we had with them in writing and agreed upon truck size and load, and in their inf-anent wisdom decided that they should charge and extra $500.00 and actually hold our belonging and refused to unload until we paid them in cash and this was at 11:00pm. Short to long is that we will NEVER use this company again. And am warning other consumers about their less-then ethical business tactics.

Service cost: $1550

As soon as the 4 men arrived, I immediately got an unsure vibe from them b/c 2 of the movers were young boys (probably a little brother or son toolder ones) that spoke little to no english, the older two were not very friendly at all. One of them snapped at me when I politely stopped him as he was caring my antique bench (over 100 years old) on his head & asked him to please wrap bubble wrap around the legs & to not stack anything on it but he felt like I was telling him how to do his job when in fact I was just trying to protect my furniture. Their communication was very limited - they did what they wanted, when they wanted & how they wanted, instead of asking me how I might of wanted my things moved or even considered what pieces were most valuable. They had to remove a bedroom door frame in order to get 1 piece of furniture out of the room & did not put to frame door back afterwards. They broke the headboard of my bed (snapped it half). Although they have insurance, the owner Eric is very good at talking his way out of claiming resposibility for dmaged items. The list goes on but overall it was a horrible experience & I will never use them again.

Service cost: $600